Please read these terms carefully before using our pet care platform and services.
Last updated: 8/28/2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and Zuka.in ("Company," "we," "our," or "us") regarding your use of our pet care platform, website, mobile application, and related services (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.
Important Notice
By creating an account or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
These Terms apply to all visitors, users, and others who access or use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Zuka.in is a comprehensive pet care platform that connects pet parents with veterinarians and provides digital health management tools for pets. Our Service includes:
To access certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.
You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service:
You agree not to use the Service:
You are responsible for the accuracy and completeness of all pet health information you provide. While our platform facilitates the management of pet health records, we do not provide medical advice or diagnosis.
Our Service is not a substitute for professional veterinary care. Always consult with a qualified veterinarian for medical advice, diagnosis, or treatment of your pets.
In case of pet emergencies, contact your veterinarian immediately or visit the nearest emergency veterinary clinic. Do not rely solely on our platform for emergency medical situations.
Some features of our Service may require payment. All fees are clearly displayed before you make a purchase. We reserve the right to change our pricing at any time with reasonable notice.
Payments are processed through secure third-party payment processors. We do not store your payment card information on our servers.
Refund policies vary by service type. Please refer to our specific refund policy for detailed information about cancellations and refunds.
The Service and its original content, features, and functionality are and will remain the exclusive property of Zuka.in and its licensors. The Service is protected by copyright, trademark, and other laws.
You retain ownership of any content you submit to our Service. By submitting content, you grant us a license to use, modify, and display such content in connection with providing our Service.
The Zuka.in name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Zuka.in or its affiliates.
Your privacy is important to us. Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.
We implement appropriate technical and organizational measures to protect your personal information and pet health data against unauthorized access, alteration, disclosure, or destruction.
We strive to provide continuous service availability, but we do not guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.
Our Service is not intended to provide medical advice, diagnosis, or treatment. Always consult with a qualified veterinarian for medical advice regarding your pets.
To the maximum extent permitted by law, Zuka.in shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
You agree to defend, indemnify, and hold harmless Zuka.in and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.
You may terminate your account at any time by contacting us or using the account deletion feature in your account settings.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.
These Terms shall be interpreted and governed by the laws of India, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.
If you have any questions about these Terms of Service, please contact us:
For legal matters and compliance inquiries, please contact our legal team at legal@zuka.in
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service.
These Terms of Service are effective as of 8/28/2026 and will remain in effect except with respect to any changes in its provisions in the future.
